Order Cancellation Policy

At Royal Desert Farm, we strive to provide a smooth and reliable ordering experience for our customers. Because many of our products are fresh and perishable food products, orders may be prepared for delivery shortly after they are placed.

Please review the following Order Cancellation Policy before placing your order.

Order Cancellation Guidelines

Cancellation Window

Customers may request cancellation of an order within 30 minutes of placing the order.

After 30 minutes, cancellation may no longer be possible because the order may have already entered the preparation process or may have been dispatched for delivery.

Important: Cancellation is subject to the order’s processing status. Once an order has been dispatched, it cannot be cancelled.

How to Cancel an Order

To request an order cancellation, contact our customer support team as soon as possible and within 30 minutes of placing your order.

Email: contact@royaldesertfarm.com

Please provide:

• Your order number

• Customer name

• Phone number used for the order

• Reason for cancellation

Our team will check the order status and confirm whether the cancellation can be processed.

Cancellation Confirmation

Once a cancellation request has been submitted, Royal Desert Farm may provide the customer with a cancellation reference number through WhatsApp or email.

Customers should keep this reference number for their records.

When an Order Cannot Be Cancelled

An order may not be eligible for cancellation when:

• More than 30 minutes have passed since the order was placed.

• The order has already entered the preparation or production process.

• The order has already been dispatched for delivery.

• The order has already been delivered.

Because our products include fresh and perishable food items, we may not be able to accept cancellation requests after preparation or dispatch has started.

Damaged, Incorrect, or Tampered Products

Cancellation is different from a product complaint after delivery.

If you receive a product that is wrong, damaged, defective, spoiled, rotten, or tampered with, please contact Royal Desert Farm as soon as possible and within 20 minutes of delivery.

Please provide:

• Your order number

• Name of the affected product

• Description of the problem

• Clear photos or videos of the product

After reviewing the complaint, we may provide an eligible replacement or refund, depending on the circumstances.

Incorrect Product

If Royal Desert Farm sends you the wrong product, please contact us within 20 minutes of delivery. After verification, we may arrange a replacement or eligible refund.

Damaged Product During Delivery

Responsibility for delivery-related damage may depend on the delivery service used for your location.

Dubai, Sharjah & Ajman

Orders delivered by Royal Desert Farm delivery drivers should be reported directly to us if the product is damaged during delivery.

Contact:

Email: contact@royaldesertfarm.com

Abu Dhabi, Al Ain, Ras Al Khaimah, Fujairah & Umm Al Quwain

Some orders in these locations may be delivered through a third-party local courier service.

If the product is damaged during transportation due to the third-party courier, customers should report the delivery-related damage to the applicable courier service. Where appropriate, customers may also contact Royal Desert Farm so we can review the issue.

If you are unsure which delivery service handled your order, contact us with your order number.

Product Replacement Conditions

A replacement may be considered when:

• The wrong product was delivered.

• The product is defective.

• The product was damaged during delivery due to the responsibility of the applicable delivery service.

• The product was tampered with.

• The product was delivered in a condition that does not meet the applicable quality requirements.

Replacement requests for fresh and perishable food products must be reported within 20 minutes of delivery.

Replacement is subject to product availability. Where a replacement is not possible, an eligible refund may be offered.

Refunds for Cancelled Orders

If your cancellation request is approved before the order is processed or dispatched, any applicable refund will be processed according to the original payment method and applicable payment-processing procedures.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

If an order has already been prepared or dispatched and therefore cannot be cancelled, a refund may not be available under the cancellation policy.

For products that arrive damaged, incorrect, spoiled, rotten, or tampered with, please follow our Return & Refund Policy and report the issue within 20 minutes of delivery.

Payment Security

Royal Desert Farm takes customer payment security seriously.

We do not share customers’ debit or credit card details with unauthorized third parties.

Payment information is processed through the applicable payment service providers and is handled according to their security and processing procedures.

Frequently Asked Questions

How long do I have to cancel my Royal Desert Farm order?

You can request cancellation within 30 minutes of placing your order.

Can I cancel my order after 30 minutes?

Cancellation after 30 minutes may not be possible because your order may already be in preparation or may have been dispatched.

Can I cancel my order after it has been dispatched?

No. Orders that have already been dispatched cannot be cancelled.

How can I cancel my order?

Email contact@royaldesertfarm.com as soon as possible. Include your order number and the details required to identify your order.

Will I receive a cancellation reference number?

When applicable, Royal Desert Farm may issue a cancellation reference number through WhatsApp or email. Please keep it for your records.

What if I receive the wrong product?

Contact Royal Desert Farm within 20 minutes of delivery with your order number and clear photos or videos. After verification, we may arrange a replacement or eligible refund.

What if my product arrives damaged?

Report the damage within 20 minutes of delivery and provide photos or videos. The appropriate resolution will depend on the delivery service responsible for the shipment.

Can I cancel a fresh food order after it has been prepared?

Cancellation may not be possible once an order has entered preparation because our products are fresh and perishable.

Contact Us

For order cancellation or cancellation-related questions, please contact Royal Desert Farm:

Email: contact@royaldesertfarm.com

When contacting us, please include your order number and customer details so that we can review your request quickly.

Royal Desert Farm
Fresh Dairy, Meat, Honey, Dates & Farm-Fresh Products Across the UAE