Return & Refund

Return & Refund Policy

At RD Farm, we take pride in the quality and freshness of our dairy and non-veg products. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your order, please review our return and refund policy below.

Return Guidelines

1. Eligibility for Returns:
   • Items must be returned within 24 Hours of delivery.
   • Products should be unused, unopened, and in their original packaging.
2. Non-Returnable Items:
   • For safety and hygiene reasons, we cannot accept returns on perishable items that have been opened or consumed.
   • Items marked as “final sale” or “non-returnable” cannot be returned.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team via email at [support email] or call [support phone number]. Provide your order number and details of the items you wish to return.
2. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and further instructions on how to return your items.
3. Shipping the Return: Package the items securely, including a copy of your order confirmation, and send them to the address provided by our customer support team. You are responsible for return shipping costs unless the return is due to an error on our part.

Refund Process

• Processing Time: Once we receive and inspect your returned items, we will process your refund. Please allow [insert number] business days for the refund to be reflected in your original payment method.
• Refund Amount: Refunds will include the cost of the items returned but may exclude shipping fees unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We will arrange for a replacement or refund, depending on your preference. To expedite the process, please include photos of the damaged item in your communication.

Exceptions

In rare cases where a product is out of stock or unavailable, we will notify you and process a full refund automatically.